Lodging a Claim/Complaint at PMEX

PMEX has a dedicated Investors Complaint Cell within the Regulatory Affairs Department (RAD) to redress investor grievances against Brokers of the Exchange. Following is the procedure of lodging a claim/complaint at PMEX:

1. 1

   Initially, the claimant/complainant shall discuss his/her issues with the concerned Broker of PMEX and shall take their response. In case the claimant/complainant is not satisfied with the response of the concerned Broker, he/she may follow step 2 as provided hereunder.

2. 2

   If the Broker is unable to resolve the issue satisfactorily within reasonable time, the complainant may then lodge his/her claim/complaint with PMEX along with documentary evidences in support of the claim/complaint.

3. 3

   Any claim/complaint lodged with PMEX in the prescribed "Customer Claim/Complaint Registration Form (CCRF)" vide Annexure "A" shall be processed/evaluated as under:

4. 4

   The comments/feedback of the concerned TRE Certificate Holder / Broker shall be sought in the first instance. The same shall be reviewed for deciding further course of action in the light of applicable statutory and regulatory provisions; Chapter 15 of the PMEX Rule Book deals with Arbitration.

5. 5

   The Exchange also does appropriate counseling to the parties in dispute for the redressal of the issue in discussion through a mutual settlement process. In this respect, the Exchange may provide an opportunity to the parties to resolve their issues amicably and may provide them a forum for discussion. The Exchange's role in such discussion would be limited to apprising the parties about regulatory requirements or clarification of technical issues, if any.

6. 6

   If the claim/complaint remains unresolved, the Exchange may ask the parties to file a reference for arbitration as per the PMEX Rule Book.

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